At Parkway Volkswagen we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member of our team.

For complaints relating to non-regulated activities — anything concerning the dealership, sales or after sales — please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.

Locomotive Way, Pride Park, Derby

01332 268800

callcentre@parkwayvolkswagen.co.uk

Lamport Close, Venture Park, Kettering

01536 431600

callcentre@parkwayvolkswagen.co.uk

St. Margarets Way, Leicester

01162 148800

callcentre@parkwayvolkswagen.co.uk

St. Margarets Way, Leicester

01162 148888

callcentre@parkwayvolkswagen.co.uk

Riverside Business Park, Northampton

01604 321600

callcentre@parkwayvolkswagen.co.uk

Lamport Close, Venture Park, Kettering

01536 431600

callcentre@parkwayvolkswagen.co.uk

Our management team is committed to resolving any issues or problems you have, whatever they may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

Regulated activities are Finance or Insurance. If your complaint relates to these then please contact Automotive Compliance directly.

Automotive Compliance Ltd

The Factory 44 Alfred Street Gloucester GL1 4DD

01452 671 560

complaints@automotive-compliance.co.uk

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk.